What the Personality.Coach app collects, what stays on your phone, and what you control.

Without an account

Everything stays on this phone.

You can take the Big Five test, read your free summary and explore the app without creating an account. Your answers, scores and anything else you enter are stored only on your phone. The app makes no network requests on your behalf until you sign in. Deleting the app deletes this data.

Starting the twelve-week program requires an account, because the program is built to be picked up again on another device and on the website.

Creating an account

An email address and a password.

To create an account you give us an email address and choose a password. You can also give a first and last name, which we use to address you. We ask you to verify the email address before the account is fully active.

Sign-in is handled by Firebase Authentication, a Google service. Your password is stored by Firebase in hashed form. We never see it. Verification and password-reset emails are sent from support@personality.coach.

While signed in

What is saved to your account.

When you are signed in, the following is sent to our servers and stored with your account. Each item is there for a reason you can see in the app.

Test results

Your answers to each question, the resulting trait and facet scores, percentiles, the test language, how long the test took, and quality checks the app runs on the answers (for example, whether they were answered very quickly). If you choose to fill in the optional details at the end of the test, your age, gender, occupation and country are saved with the result. Earlier results are kept so you can compare over time.

Program activity

Everything you create while doing the program: observations, the behaviors you set up and each time you log one, daily reviews, weekly reflections, scenario answers, saved techniques, completed tasks, your current week and trait, and which introductions you have already seen. This is what makes the week-one to week-twelve comparison possible.

Place labels

If you allow location access, the app reads your position only at the moment you log a behavior, so that a place you return to can carry a name you gave it, such as "gym" or "office". The label and its coordinates are kept on your phone and, while signed in, saved to your account with the rest of your program. You can decline location access and the app works the same without it.

How you use the app

Which screens and features you use and when, for example that a scenario was completed or a reflection was opened. These interaction events help us see which parts of the program get used and which get skipped. They are tied to your account, not to an advertising identifier, and are never shared with advertisers.

Reminder settings

Whether you want morning and evening reminder emails and at what hours, whether you have paused the program and the reason you gave, and a comeback date if you set one.

Anything you did in the app before signing in stays on your phone and is not uploaded, apart from test results, which are attached to your account when you sign in so that your history is complete.

On your phone only

Some things never leave the device.

• Phone reminders. Morning and evening reminders are scheduled by the app on your phone. They do not use a push service, and no notification token is sent to us. You can turn them off in the app or in your phone's settings.
• Location matching. Deciding whether you are at a place you have labelled before happens on the phone by comparing coordinates. We do not track your movements and never read your location in the background.
• Sharing and exports. When you share a result image, or save your report as a PDF, the file is created on your phone and handed to the app you choose through the system share sheet. We do not receive a copy.
• Language content. All program text in English, German, French and Chinese is built into the app. Nothing is fetched based on what you read.

What we do not collect

No ads, no tracking, no payments.

• No advertising, and no advertising identifier is read or stored.
• No third-party analytics or crash-reporting kit is included in the app.
• No access to your contacts, photos, camera or microphone. The app never asks for these.
• No payments happen in the app. Purchases of the detailed report or the program are made on the website, under the website's policy. The app only checks what your account already includes.
• No health or medical data. Personality traits are not a diagnosis, and we do not treat them as health information.

Who can see it

You, and the small team that runs the service.

Your results, program activity and settings are visible to you in the app and, with the same account, on the website. A small operations team at Cognirise Health can look at your data when needed to answer a support request or fix a fault. That access is logged and limited to those purposes.

No other user can see your data. If you share a result image or a report, that is your choice and your copy.

Services we rely on

Three providers, each with a specific job.

Firebase Authentication (Google)

Manages email and password sign-in. Stores your email address and a hashed password. See policies.google.com/privacy.

Amazon Web Services

Hosts our servers and the database that holds your account data, results and program activity, and delivers our emails. Data is stored in AWS data centres and protected by AWS's security controls.

Apple App Store and Google Play

Distribute the app. If you have opted in with Apple or Google to share diagnostics with developers, they may pass us crash logs and basic usage statistics under their own policies. We add nothing to that.

We do not sell your personal data and we do not share it with advertisers.

How long we keep it

As long as your account exists.

Test results and program activity

For as long as your account exists, so you can revisit and compare.

Account information

For as long as your account exists. Removed within 30 days of an account deletion.

Interaction events

For as long as your account exists. Removed with the account.

Support correspondence

Up to 3 years from the last message.

Purchase records

If you bought something on the website, those records are kept for up to 7 years to meet tax and accounting rules, even after the account is deleted.

Deleting your account

Settings, then Delete account.In the app

Deleting your account from the app removes your account and the results, program activity, place labels, interaction events and reminder settings saved to it on our servers. It cannot be undone. Your sign-in is ended on every device.

What is stored on your phone stays there until you reset it in the app or uninstall the app. If you prefer, you can email us and we will delete the account for you.

Your rights and controls

What you can ask for, and what you can change yourself.

• Access and export. You can ask for a copy of the data we hold on you, in a portable form.
• Correction. You can change your name and email address in the app, or ask us to correct anything else.
• Deletion. In the app under Settings, or by email.
• Reminder emails. Turn each one on or off, or change its hour, in the app's settings. Every reminder email also has an unsubscribe link.
• Phone notifications and location. Controlled in the app and in your phone's settings for Personality.Coach.

To exercise any of these rights, email support@personality.coach. Depending on where you live, the GDPR, the Singapore PDPA, the India DPDP Act or the California CCPA may give you further rights, and we honour them.

Children

Sixteen and over.

The app is not intended for anyone under 16 and we do not knowingly collect data from minors. If you believe a minor has created an account, email support@personality.coach and we will remove it.

Changes to this policy

We tell you before a change that matters.

We update this policy when our practices change, and the date at the top shows the latest revision. If a change materially affects what we do with your data, we notify account holders by email before it takes effect.

Questions

Email us.

support@personality.coach

This address handles both privacy requests and general support.